An important part of the work that the AARP Livable Communities team performs is its efforts to influence decision-makers to enact policy and fund programs that improve city design.
These decision-makers require sustained, targeted resources and support to accelerate the pace of change towards more livable communities. The levers of municipal influence are complicated and require a detailed understanding of local circumstances.
The AARP team had access to a lot of valuable and greatly needed information, but it was not centralized, easily found nor consistent. A data-driven approach was required to allow them to make stronger and more targeted cases when influencing and enrolling decision-makers in community decisions that support age-friendly decisions.
Before starting work with Lityx, the team had disparate data, in a variety of locations, some of the data unknown to members of the team. Additionally, duplicate efforts were being performed in each state and there was a lack of process in approach.
Additionally, in 2018 every state office prioritized the Livable Communities program and the enrollments in NAFSC increased rapidly. AARP had to figure out how to improve their data systems and processes to accommodate the demand and scale the program quickly.